Privacy Policy for ELEVATE4

At ELEVATE4 ("Company," "we," or "us"), we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy document explains how we collect, use, and share data when you use our ELEVATE4 application software ("App").

1. Data Collection

We collect certain data when you use our App, including:

a. Personal information, such as your name, email address, company name, job title, and team size, when you create an account or provide it to us directly;

b. Usage data, such as your interactions with the App, features used, and time spent on the App;

c. Device information, such as your device type and operating system;

d. Team dynamics data: We collect data on team interactions and dynamics through our daily check-ins and other features.

2. Data Use

We use the data we collect to:

a. Provide, maintain, and improve the App and its features;

b. Personalize your experience and deliver relevant insights;

c. Create statistical models to enhance the App's functionality and provide team dynamics insights;

d. Communicate with you, provide support, and respond to inquiries;

e. Schedule and conduct personalised onboarding and demo sessions.

3. Data Aggregation and Anonymisation

Before using data for creating models or generating insights, we aggregate and anonymise it by removing personally identifiable information. This ensures that individual responses cannot be traced back to specific team members. The aggregated data is used for statistical analysis, research, and improving our algorithms to provide better team insights.

4. Data Sharing

We do not sell, trade, or transfer your personal information to third parties without your consent, except as described in this policy. We may share aggregated, anonymised data with trusted third parties who assist us in operating the App, conducting our business, or providing services to you as long as those parties agree to keep this information confidential.

5. Data Security

We take reasonable measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We are continuously working on improving our security measures.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location and subject to applicable laws, you may have certain rights regarding your personal information, such as the right to access, rectify, erase, restrict processing, object to processing, or request data portability. To exercise these rights, please contact us using the information provided below.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@elevate4.io.

Last Updated: 10 October 2024